For items purchased online, you can send them back for a full refund within 14 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.To return an item please email firstname.lastname@example.org to arrange a return
If your item is faulty, you must notify us by email within 14 working days of receiving the item. Please email email@example.com before sending it back to us. We will then provide you with information how to process your return.
For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place and the item must be returned in the same condition is was sent in.
Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.